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Frequently Asked Questions
LausitzAviation - Flight Simulation R&D - Quality made in Germany
- A company from Germany -
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General Questions
How do I place an order?
Please contact us via telephone or email. Please pay attention to our office times. If you work in another time zone, please leave us
an email, we will call you back at the time you wish. Some email adresses ending with @yahoo.com, @web.de, @gmx.net, @msn.com etc. are not accepted by our server. Please use
email adresses operated from a personal or a company website like @pepsi.com or @smithfamily.com!
How long are the delivery times?
Excepted from standard products, like switches or DZUS rails, LausitzAviation do not keep products in stock. All products are
manufactured on demand. The delivery time is depending on your order and the availability of parts. The usual delivery time in a normal workload period is 5 weeks ex factory.
How do LausitzAviation ship the products?
We usually ship the products with DHL. There is no tracking number available for shipments to foreign countries. If you wish a faster shipping company
please tell this to us together with your order. We plan to shift to UPS for a better service.
How do I pay LausitzAviation?
Payment via credit card charge form or wire transfer.
Where can I find the payment information sheet?
You will find all information for payments here!
Can I purchase products as a private person?
Yes, after we evaluated the importance of your order.
we have a problem with a distributor. Can LausitzAviation help me?
Of course, please write us an email or call us, we try to solve the problem as soon as possible.
LausitzAviation do not reply to emails. Why?
We have an email filter that sort out all emails with freemail endings like @yahoo.com
This helps us to prevent massive spam. Please use an email from a domain based email account or call us. In case you are using a freemail account, we will
unlock the filter for your specific adress.
Where can I find a price information?
All prices are RFQ (Request for quote) or based on cost estimates!
About our prices:
"It's unwise to pay too much, but, it's worse to pay too little. When you pay too much you lose a little money, that's all. When you pay too little, you sometimes lose everything, because the thing you bought is incapable of doing what it was bought to do.
The common law of business balance prohibits paying a little and getting a lot. It can't be done.
If you deal with the lowest bidder it is well to add something for the risk you run. And if you do that you will have to pay enough for something better.
There is hardly anything in the world that someone can't make a little worse and sell a little cheaper--- and people who consider price alone are this man's prey."
John Ruskin (1819 - 1900)
Technical Questions
Where can I find the FlightIllusion NAV, COMM and ADF driver?
You can download the driver at www.flightillusion.com or write an email to marcus@lausitzaviation.com
Do LausitzAviation products match the original aircraft dimensions and functions?
Yes, all products are as close as possible to the original aircraft dimensions and functions.
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